• Dispose of cleaning solutions, bleach, oils and other liquids, which may spill and cause damage. If transiting areas in wintertime, beware of items which may be damaged by freezing, such as wine. For tropical areas or when transiting areas in summertime, beware of items which may melt, such as candles. Aerosol cans should not moved due to the risk or puncture, freezing or exploding. Do not ship any compressed gas canisters such as propane, butane, acetylene or oxygen.
  • Gather together your important documents, such as medical and dental records, school transcripts, financial records including income tax documents, real estate documents and any item you need access to which is normally stored in a drawer.
  • Before the packers arrive, designate one closet or one corner of a room as the “DO NOT MOVE” zone. Isolate these types of items in this area:

Important papers, passports, checkbooks, jewelry, money, deeds, leases, carry-on luggage, clothes for temporary living, items for children and infants, and other small items that should not be packed into cartons or left in the drawers of furniture.

  • If you are moving any appliance which contain water or ice, unplug it 24 to 48 hours before moving day and allow it to thoroughly dry. Baking soda or charcoal may be placed inside refrigerators or freezers to absorb moisture. Washing machines must be drained and secured for shipment. With advance notice, we can arrange for a technician to prepare major appliances for shipment for an additional fee.
  • The packers and movers will prepare an inventory / packing list for your shipment. Check that all items to be moved are numbered and listed on the inventory. which you and the crew leader will sign. A general description of the contents of all cartons, including any you packed yourself, must be listed on the inventory for review by customs authorities. Please note that all fragile items such as glass, china, and marble must be professionally packed by the movers in order to be fully insured under the marine insurance policy.
  • Before the crew departs from the residence, make a final inspection through the house with the crew leader to be certain all items to be moved have been loaded. Be sure to check all rooms, closets, cupboards, storage rooms, patios, sheds, backyard, attic, basement, balcony, and garage. If you are shipping a car, do not leave any items in your car other than factory installed equipment.



  • As soon as you arrive in your destination country, contact our destination moving and storage agent and advise them of your delivery address, temporary address and contact telephone numbers. You may be required to complete forms for customs clearance formalities or provide copies or your passport, visa or work permit (depending on the local requirements.)
  • Before scheduling your delivery with the destination moving agent, be sure that your street and neighborhood can accommodate large trucks or steamship containers. Conditions to consider are small or narrow bridges, low overpasses or elevated rail tracks, cul-de-sacs too small to turn a truck around, inadequate parking, narrow streets, long winding driveways or steep hills. Discuss these situations with the moving agent. If you are moving into a high-rise building with an elevator, discuss your delivery with the building manager and reserve the elevator for the exclusive use of your delivery if possible.
  • As the movers deliver your shipment, check off each item number on the inventory list as each piece is placed in your residence. ( The movers will usually call out each number to you as they enter the room – which makes it very easy !)
  • Advise the delivery crew what cartons you desire to be unpacked on delivery day. If you request unpacking or carton removal after the day of delivery, an additional fee will usually apply.
  • Inspect your shipment before the delivery crew departs from your residence. In the unlikely event of lost or damaged items, make a written notation of any problems on the mover’s delivery receipt and inventory. If a loss or damage claim must be filed, instructions are contained in the insurance certificate package with the steps to follow. Your destination moving agent will also assist you, or call, fax or write to us for immediate assistance.
  • If your major appliances have been serviced or secured ( such as a washing machine ) before shipment, be certain that they have been re-serviced before operating them. The electrical service in your new country may be of a different voltage and cycles ( Hertz) which will require transformers and different plugs before you can operateyour appliances without causing damage to them.